Account Manager

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, lead projects from implementation through go-live and the entirety of the client relationship, provide timely and accurate problem-solving responses, and be proactive in identifying and providing new opportunities back to each existing customer.

Responsibilities

  • Serve as the singular point of contact for all customer matters
  • Responsible for managing several accounts and being the face of the company to all clients
  • Build and maintain strong, long-lasting client relationships
  • Manage multiple projects at a time during varying stages of implementation and maturity
  • Ensure the timely and successful delivery of data and reports to fulfill customer needs and objectives
  • Provide In-person/web software training
  • Clearly communicate the progress of client’s monthly performance and status of project implementations
  • Forecast and track key account metrics (e.g. monthly volume)
  • Prepare reports on account status
  • Perform analytics in order to identify and provide opportunities for each client
  • Assist with challenging client requests or issue escalations as needed
  • Keeping accurate records pertaining to history of service

Required Skills

  • Proven work experience as an Account Manager, Sales Account Manager, Supervisor, Junior Account Manager or relevant role
  • Proficient in MS Office products: Outlook, Word, Excel, and PowerPoint.
  • Exceptional verbal and written communication skills.
  • Experience delivering client-focused solutions for customer needs
  • Proven ability to manage multiple projects at a time, while maintaining close attention to detail
  • Excellent listening and presentation abilities
  • Ability to collect, track, and analyze large amounts of data.
  • Adaptability and strong problem-solving skills.

To review the complete job description, download it here.

To apply for this position, please email a copy of your resume to Ken Barrett at ken.barrett@cpspayment.com